Privacy Policy

Last updated: January 2026

Jem & Jules ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from www.jemandjules.co.uk.

We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Jem & Jules
Website: www.jemandjules.co.uk
Country: United Kingdom
Contact email: contact@jemandjules.co.uk

For the purposes of data protection law, we are the data controller of your personal data.

2. What Personal Data We Collect

We may collect the following information:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Order and purchase details
  • Payment information (processed securely by Shopify and payment providers)
  • Messages you send us

We also collect limited technical information automatically, such as IP address, browser type, device information, and pages visited.

3. How We Use Your Data

  • To process and deliver orders
  • To take payments and prevent fraud
  • To communicate with you about your order
  • To provide customer support
  • To improve our website and services
  • To meet legal and accounting obligations

We will only send marketing emails if you have chosen to receive them. You can unsubscribe at any time.

4. Legal Bases for Processing

We process your personal data under the following legal bases:

  • Performance of a contract (to fulfil your order)
  • Legal obligations (such as tax and accounting)
  • Legitimate business interests
  • Your consent (for marketing communications)

5. Shopify

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products.

Your data is stored through Shopify’s data storage, databases, and applications on secure servers protected by firewalls.

You can read Shopify’s Privacy Policy here: https://www.shopify.com/legal/privacy

6. Analytics & Marketing Tools

We use third-party analytics and marketing tools to help us understand how our website is used and to promote our products.

  • Google Analytics – used to analyse website traffic and visitor behaviour.
  • Meta (Facebook) Pixel – used to measure the effectiveness of advertising and show relevant ads.

These tools may collect information such as your IP address, device information, pages visited, and actions taken on our website.

Analytics and marketing cookies are only used where you have given your consent. You can withdraw your consent at any time via our cookie settings or browser controls.

Google’s Privacy Policy: https://policies.google.com/privacy

Meta’s Privacy Policy: https://www.facebook.com/privacy/policy

7. Cookies

We use cookies to ensure our website functions properly and to understand how visitors use our site.

Cookies may be used to:

  • Enable core website functionality such as checkout
  • Remember your preferences
  • Analyse website traffic and performance

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

8. Data Retention

We keep your personal data only for as long as necessary:

  • Order and transaction data: typically up to 6 years for legal reasons
  • Marketing data: until you unsubscribe
  • Customer enquiries: for a reasonable period after resolution

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

To exercise your rights, please contact us at contact@jemandjules.co.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.